Returns and Refunds

The rules governing the scope of online purchases on our site are contained in the legislative decree 21 February 2014, n. 21, which, in implementation of Directive 2011/83 / EU on consumer rights, amends the CONSUMER CODE (Legislative Decree 6 September 2005, n. 206).

In particular, we remind you that:
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- the buyer has 14 days to reconsider and return the purchased product

- After having communicated that they want to return the goods, the buyer has another two weeks to ship it.

- The shipping costs for the return are charged to the buyer who must reuse the original intact packaging and return the goods in the condition in which they were at the time of receipt by insured shipping for the value of the items

- Returns of used, tampered with or damaged goods will not be accepted. These conditions could give rise to a partial refund of the purchase.

- Upon receipt of the return, the goods will be checked by our sales department. If the goods are intact, the refund will be made within 14 days of receipt on the payment method chosen during the purchase.

- The goods will be delivered within 30 days from the order. After this deadline, the order may be canceled by the buyer without charge and the relative reimbursement will be made on the payment method chosen during the purchase. Any damage to the goods and additional costs, in this case, will be exclusively at our expense.
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